Rules on the exercise of the right of withdrawal

Right of withdrawal:

1. The consumer (natural person) has the right to withdraw from this contract within 14 (fourteen) days without giving a reason*.
2. The right of withdrawal will expire after 14 days from the day on which you or a third party other than the carrier designated by you has obtained possession of the goods.
3. To exercise the right of withdrawal, you must inform us, Solorety SIA, address: Apes Street 5a-49, Riga, Latvia, LV-1039, telephone: +37122388144, e-mail: info@11a.lv, of your decision to withdraw from this contract by an unequivocal statement.
4. The return address is Rankas iela 13-29, Riga, Latvia, LV-1005.
5. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
6. When exercising the right of withdrawal, the consumer may inspect and handle the goods only to the extent necessary to establish the nature, characteristics and functioning of the goods, as would be possible in a shop. The consumer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The absence of the original packaging, damaged packaging or opened packaging does not in itself exclude the right of withdrawal, but may be taken into account if it has caused an actual decrease in the value of the goods.

Consequences of withdrawal

1. If you withdraw from this contract, we will reimburse to you all payments received from you, including delivery costs, except for any supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
2. You must return or hand over the goods without undue delay and in any event no later than 14 days from the day on which you notify us of your decision to withdraw from this contract. The deadline will be met if you send the goods back before the 14-day deadline.
3. You will have to bear the direct costs associated with returning the goods, for example shipping costs.
4. During the withdrawal period, the consumer shall keep the goods with due care. The consumer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The consumer cannot exercise the right of withdrawal:

1. The consumer cannot exercise the right of withdrawal in the cases provided for by applicable law, including where:
   1. the price of the goods depends on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;
   2. the goods are made to the consumer’s specifications or are clearly personalised;
   3. the goods are liable to deteriorate or expire rapidly;
   4. the consumer has opened sealed goods which are not suitable for return due to health protection or hygiene reasons, if the goods were unsealed after delivery;
   5. the goods, after delivery, according to their nature, are inseparably mixed with other items;
   6. the consumer has specifically requested a visit from the trader for urgent repairs or maintenance; if, on the occasion of such visit, the trader provides services in addition to those specifically requested by the consumer or supplies goods other than replacement parts necessarily used in performing the maintenance or making the repairs, the right of withdrawal applies to those additional services or goods;
   7. the consumer has opened sealed audio or video recordings or sealed computer software after delivery;
   8. the contract is for the supply of digital content which is not supplied on a tangible medium, where performance has begun with the consumer’s prior express consent and acknowledgment that he or she thereby loses the right of withdrawal.
2. Information about the concluded purchase may be provided in the order confirmation and other communication sent to the customer using the contact details provided when placing the order.
3. You can download the form for exercising the right of withdrawal in the online store 11a.lv here - Form of withdrawal rights.
4. Product images in the online store 11a.lv are for illustrative purposes only. The main characteristics of the goods are indicated in the product description. If you require additional information about a product, please contact 11a.lv by e-mail: info@11a.lv, tel. +37122388144.
5. If, upon inspection of the returned goods, we determine that the value of the goods has diminished due to handling beyond what is necessary to establish their nature, characteristics and functioning, we reserve the right to reduce the amount of the refund in proportion to the actual diminished value, in accordance with applicable law.

* The terms of the distance contract do not apply to the reservation of the product if the customer places an order without delivery and chooses to purchase the reserved product at our point of sale. Before purchasing the product, the customer has the opportunity to inspect the product and verify its functionality, as well as to make sure that the product does not have manufacturing defects or any other non-conformities.